This Privacy Notice for JCNCO ("we," "us," or "our") describes how and why we collect, store, use, and share your personal information when you use our services — including when you visit jcnco.com.au or engage with us in other related ways. Questions? Email us at hello@jcnco.com.au.
Summary of Key Points
Names, phone numbers, and email addresses you voluntarily provide when contacting us.
We do not process sensitive personal information (race, religion, sexual orientation, etc.).
We do not collect any information from third-party sources.
You may access, correct, or request deletion of your data at any time.
01 What Information Do We Collect?
We collect personal information that you voluntarily provide when you express interest in our services, participate in activities on our site, or contact us directly.
The personal information we may collect includes:
- Full name
- Phone number
- Email address
- Business name and information you share in your enquiry
We do not collect sensitive personal information. All information you provide must be accurate and complete. Please notify us of any changes.
02 How Do We Process Your Information?
We process your personal information only when we have a valid legal reason to do so. This includes:
- To respond to your enquiries — so we can reply to your messages and assist with your project or request.
- To communicate with you — including sending project updates, proposals, or relevant information you've requested.
- For security and fraud prevention — to keep our services and your information safe.
- To comply with the law — where we are required to process data to meet legal obligations.
03 When & With Whom Do We Share Your Information?
We do not sell your personal information. We may share it only in the following circumstances:
- Business transfers — In the event of a merger, sale, or acquisition of all or part of our business, your data may be transferred as part of that transaction. We will notify you beforehand where required by law.
04 Do We Use Artificial Intelligence?
As part of our services, we may use AI-powered tools for research and insights. These tools are provided through third-party AI service providers, including Anthropic.
Any data processed through AI tools is handled in accordance with this Privacy Policy. You must not use our AI-assisted services in any way that violates the terms or policies of any AI service provider.
Our AI tools are used for:
- Research and competitive analysis
- Generating marketing insights and content recommendations
05 How Long Do We Keep Your Information?
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax and accounting obligations).
When we no longer have a legitimate business need to process your data, we will delete or anonymise it. If deletion isn't immediately possible (e.g. data in backup archives), we will securely isolate it until deletion is possible.
06 How Do We Keep Your Information Safe?
We have implemented appropriate technical and organisational security measures to protect your personal information. However, no system is 100% secure — no electronic transmission or storage technology can guarantee complete security.
07 Do We Collect Information From Minors?
No. We do not knowingly collect, solicit, or market to anyone under the age of 18. By using our services, you confirm you are at least 18 years old.
If you become aware that a minor has provided us with personal information, please contact us at hello@jcnco.com.au and we will take steps to delete that information promptly.
08 What Are Your Privacy Rights?
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Withdraw consent to processing at any time
Withdrawing consent will not affect the lawfulness of any processing we carried out before your withdrawal. To exercise any of these rights, email us at hello@jcnco.com.au.
09 Controls for Do-Not-Track Features
Most web browsers include a Do-Not-Track ("DNT") feature that signals your preference not to be tracked online. As no uniform DNT standard currently exists, we do not respond to DNT signals at this time. If a recognised tracking standard is adopted in the future, we will update this policy accordingly.
10 Australian Privacy Rights
We collect and process personal information in accordance with Australia's Privacy Act 1988. This policy satisfies the notice requirements of that Act.
If you do not wish to provide the personal information necessary to deliver our services, we may not be able to respond to your enquiry or provide the services you've requested.
If you believe we are unlawfully processing your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11 Do We Update This Policy?
Yes. We may update this Privacy Policy from time to time to stay compliant with relevant laws or to reflect changes in our practices. The "Last updated" date at the top of this page will always reflect the most recent version.
We encourage you to review this policy periodically. For significant changes, we may notify you directly or post a prominent notice on our website.
12 How Can You Contact Us?
If you have any questions or concerns about this Privacy Policy, please contact us:
13 How Can You Review, Update, or Delete Your Data?
Under Australian privacy law, you have the right to request access to the personal information we hold about you, seek corrections, or request deletion. To do so, please email us at hello@jcnco.com.au with your request and we will respond promptly.